Assertive Communication

Assertive Communication

I count / You count

I respect you and myself too much to not have this conversation.

Make sure you start with an observation, be objective. "I see that the speedometer is at 130." "I feel afraid when we go this fast."

1. What I think and feel...
2. Why it is important to me ....
3. What I need or want...
4. Invite the other person to share their views ....

"ed" adjectives usually describe others behaviour and not a feeling.

May 19, 2017

Just tried this formula with an email to a Office Administrator, after I realized that I have the worst monitor in the office and the most intensive use of graphics programs. We'll see how it works.